Terms & Condition

Last Updated: 26th August 2026

Welcome to Twinkmark. These Terms and Conditions govern your access to and use of our website and services. By accessing our website or using our services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

1. Definitions

For the purposes of these Terms and Conditions:

Company refers to Twinkmark.

Services refers to all video production, photography, motion graphics, image design, photo editing, and related services provided by Twinkmark.

Client refers to any individual, business, or organisation that purchases or requests services from Twinkmark.

Website refers to the official Twinkmark website and all associated pages operated by Twinkmark.

2. Use of the Website

By using this website, you agree that:

• You will use the website only for lawful purposes.
• You will not use the website in any way that could damage, disable, or impair its functionality.
• You will not attempt to gain unauthorised access to any part of the website or its systems.
• You will provide accurate and truthful information when contacting us or requesting services.
• You will not use the website to engage in fraudulent, abusive, unlawful, or harmful activities.

Twinkmark reserves the right to restrict or terminate access to the website where these Terms and Conditions have been breached.

3. Services

Twinkmark provides professional visual content production services, including but not limited to:

• Professional Video Production
• Promotional & Marketing Videos
• Motion Graphics & Animation
• Product Photography
• Wedding Photography
• Social Media Image Design
• Photo Editing & Retouching
• Other related visual content creation services

Service details, pricing, deliverables, and estimated delivery times may vary depending on the scope and requirements of each project.

4. Orders and Project Agreements

Before work begins, Twinkmark may provide the Client with a quotation, proposal, project brief, or other written agreement outlining the services, deliverables, fees, and estimated timescales.

A project will normally commence once the Client has accepted the relevant quotation or agreement and, where applicable, made the required payment or deposit.

Any changes to the agreed project scope may result in additional charges or changes to the delivery timeline.

5. Payments

All services must be paid for in accordance with the pricing, quotation, or payment terms agreed between Twinkmark and the Client.

• A full or partial payment may be required before project work begins.
• Payments must be made using the payment methods accepted by Twinkmark.
• Where an agreed payment is not received, Twinkmark may suspend or postpone work until payment is made.
• Additional work outside the agreed project scope may incur additional charges.

Twinkmark reserves the right to change its prices for future projects. Any agreed price for an existing project will remain subject to the applicable quotation or agreement.

6. Project Delivery

Delivery timescales provided by Twinkmark are estimates unless a specific deadline has been expressly agreed in writing.

Clients are responsible for providing all necessary materials, information, instructions, approvals, and feedback required to complete the project.

Delays in receiving materials, approvals, payments, or feedback from the Client may result in a corresponding delay to project delivery.

Final project files will be delivered in the format and specifications agreed between Twinkmark and the Client.

7. Revisions and Amendments

Where applicable, a project may include a specified number of revisions as stated in the relevant quotation, package, or agreement.

Additional revisions or changes beyond the agreed scope may incur additional charges.

Revision requests should be submitted within a reasonable period following delivery. Significant changes to an approved or completed project may be treated as additional work.

8. Intellectual Property Rights

Unless otherwise agreed in writing:

• Twinkmark retains ownership of its original working files, project files, templates, source files, and other materials created during the production process.
• Upon receipt of full payment, the Client will receive the agreed rights to use the final delivered content for the purpose specified in the project agreement.
• The Client may not resell, redistribute, sublicense, or substantially modify the delivered work beyond the agreed usage rights without Twinkmark’s written permission.
• Twinkmark may retain the right to display completed work in its portfolio, website, social media channels, and other promotional materials unless the Client and Twinkmark have agreed otherwise in writing.

Clients are responsible for ensuring that any materials supplied to Twinkmark, including photographs, logos, music, video footage, text, or other content, are legally authorised for use.

9. Client Responsibilities

The Client is responsible for providing accurate information and ensuring that all materials supplied to Twinkmark may lawfully be used for the project.

The Client must also obtain any necessary permissions, releases, licences, or consents relating to people, locations, trademarks, copyrighted materials, music, or other third-party content supplied by the Client.

Twinkmark is not responsible for infringement arising from materials supplied by the Client where Twinkmark has reasonably relied on the Client’s authority to use those materials.

10. Cancellation

A Client may request cancellation of a project before work begins.

Where work has already commenced, cancellation may result in charges for work completed, expenses incurred, materials purchased, and other reasonable costs associated with the project.

Any deposits or advance payments may be non-refundable where they relate to work already undertaken or costs already incurred, subject to applicable UK consumer protection laws.

For consumers, nothing in these Terms and Conditions is intended to remove or limit any statutory rights available under UK law.

11. Consumer Rights

Where the Client is a consumer, nothing in these Terms and Conditions affects their statutory rights under applicable UK consumer protection legislation.

Where applicable, consumers may have rights relating to the quality, conformity, cancellation, or performance of services.

Nothing in these Terms and Conditions excludes or restricts any liability or right that cannot lawfully be excluded or restricted under UK law.

12. Limitation of Liability

Twinkmark will take reasonable care and skill in providing its services.

To the extent permitted by law, Twinkmark shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Twinkmark does not guarantee that the use of our visual content will result in any particular commercial, marketing, financial, or business outcome.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under the laws of the United Kingdom.

13. Third-Party Services

Our website or services may contain links to or integrations with third-party websites, platforms, software, or services.

Twinkmark does not control and is not responsible for the availability, content, privacy policies, security, or practices of third-party services.

Clients are responsible for reviewing the terms and policies applicable to any third-party services they choose to use.

14. Website Availability

We aim to keep the Twinkmark website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

15. Confidentiality

Twinkmark will take reasonable steps to keep confidential information provided by Clients confidential and will not knowingly disclose such information to third parties except where necessary to provide the agreed services, comply with legal obligations, or protect our legitimate business interests.

Clients should not provide confidential or sensitive information unless it is necessary for the provision of the requested services.

16. Changes to These Terms

Twinkmark reserves the right to update or modify these Terms and Conditions from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of the website or services after changes have been published will constitute acceptance of the revised Terms and Conditions, to the extent permitted by law.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Subject to any applicable consumer rights, the courts of England and Wales shall have jurisdiction over disputes arising out of or in connection with these Terms and Conditions or the use of our website and services.

If you are a consumer resident in another part of the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the UK in which you live.

18. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be treated as separate from the remaining provisions.

The remaining provisions will continue to apply to the fullest extent permitted by law.

19. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Twinkmark Ltd
Email: info@twinkmark.xyz
Phone: +44 7454730285

Address:
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX