Privacy Policy

Last Updated: 26th August 2026

Twinkmark (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or use our services.

This Privacy Policy is intended to comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website or use our services.

Personal Information

Depending on how you interact with Twinkmark, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Business or company information
  • Project requirements and details
  • Information provided through contact or enquiry forms
  • Any other information you voluntarily provide to us
Technical and Usage Information

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Website usage information
  • Pages visited and interaction data
  • Referring website or source
  • Cookies and similar tracking technologies

2. How We Use Your Information

Twinkmark may use your personal information for the following purposes:

  • To provide, manage, and deliver our services
  • To respond to enquiries and communicate with clients
  • To prepare quotations and project proposals
  • To process payments and manage transactions
  • To manage client accounts and business relationships
  • To improve our website, services, and customer experience
  • To maintain website security and prevent fraud or misuse
  • To comply with legal and regulatory obligations
  • To send service-related communications
  • To send marketing or promotional communications where permitted by law and where required, with your consent

We will only process your personal information where we have a lawful basis to do so under applicable UK data protection law.

3. Lawful Basis for Processing

Under the UK GDPR, we may process your personal information on one or more of the following lawful bases:

  • Contract: Where processing is necessary to provide services or fulfil an agreement with you.
  • Legal obligation: Where processing is necessary for us to comply with a legal or regulatory requirement.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
  • Consent: Where you have given us permission to process your information for a specific purpose.

Where we rely on consent, you have the right to withdraw your consent at any time.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and analyse website performance.

Cookies may be used for purposes such as:

  • Website functionality
  • Security
  • Website analytics
  • Improving user experience
  • Marketing and advertising, where applicable

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings or any cookie-management tools provided on our website. Disabling certain cookies may affect website functionality.

5. Sharing of Personal Information

Twinkmark does not sell, rent, or trade your personal information.

We may share personal information with trusted third parties where reasonably necessary, including:

  • Payment processors and financial service providers
  • Website hosting and technology providers
  • Analytics and website performance providers
  • Professional advisers, such as accountants, legal advisers, or insurers
  • Service providers assisting us with delivering our services
  • Government authorities, regulators, law enforcement agencies, or courts where required by law

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality requirements are in place.

6. International Data Transfers

Some of our third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws.

Where required, we may use appropriate safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other legally recognised safeguards.

7. Data Retention

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, and complying with legal, accounting, or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third parties operate independently and may have their own privacy policies and terms of use.

Twinkmark is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

10. Your Privacy Rights

Under applicable UK data protection law, you may have certain rights in relation to your personal information, including:

  • The right to access your personal information.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information in certain circumstances.
  • The right to request restriction of processing in certain circumstances.
  • The right to object to certain processing activities.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions and conditions.

To exercise your rights, please contact us using the contact details provided below.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.

11. Marketing Communications

Where permitted by applicable law, we may send you information about our services, offers, or other promotional communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in applicable marketing emails.

Opting out of marketing communications will not affect essential service-related communications.

12. Children’s Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where necessary.

13. Changes to This Privacy Policy

Twinkmark may update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data-processing practices.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we process your personal information, please contact us:

Twinkmark Ltd
Email: info@twinkmark.xyz
Phone: +44 7454730285

Address:
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX

15. Data Protection Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to contact the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

The ICO regulates data protection and privacy matters in the United Kingdom.